Terms & Conditions

Posted By System Administrator In Sub Category 1 On December 18, 2013 0 Comment 1523 Hit

1. Hours of Operation

  • We operate 24 hours a day, 7 days a week.
  • Delivery on Public Holidays may be arranged according to delivery policy.
  • For urgent deliveries,contact us at our customer service hotline number 021 787-0667 or email to cs@lachocolatecheese.co.id

2. Prices / Payment Procedure

  • We accept payment through Bank Transfer, Visa/Master, Doku Wallet, Virtual Account Permata Bank & Alfa Group
  • Prices are subject to change during high festive seasons such as Valentine's Day, Mother's Day, Eid Ul Fitr, Christmas, (please take note,price increase will be indicated upon Front Price)
  • Upon succesful order, you will recieve an email confirmation

Singapore Flower Delivery

Order Placed and Confirmed

Earlier Delivery TimeSlot

Before 2PM

Same day Home Hours Delivery ( 9AM – 7PM)

After 2PM

Next Day Delivery

3. Delivery Time

  • During festive seasons such as Valentine's Day, Chinese New Year, Easter, Mother's Day, Christmas, and other big festive. The delivery time may be streched however be rest assured the order will be delivered on the specific date stated unless it is stated otherwise.

4. Delivery Charge

  • Delivery charges will be indicated upon checkout.
  • In the event of non-delivery order due to incorrect details or recipient is not at the location of delivery,a re-delivery charges will be imposed for each subsequent delivery.

5. Alcohol Products

  • By purchasing Alcohol related products from La Chocolate Cheese, sender certify that the recipient are of legal drinking age.
  • La Chocolate Cheese reserves the right to do age verification upon deliver the product(s) if recipients are found to be below the legal drinking age.

6. Cancellation of Orders

  • Cancellation of orders must be made at least 3 days before date of delivery.
  • A 50% charge will be levied for cancellations made less than 3 days notices.
  • Non-delivery due to incorrect details will be treated as order withheld and no refund will be made. However, you will be contected to make an alternative arrangement.
  • Cancellation policy will differ during peak seasons.

7. Subtitution

  • La Chocolate Cheese reserves the right to subtitute any item in an arrangement with another of equal or higher value depending on stock availability.
  • While it is our desire to fulfill your order as featured on the website, certain garnish, coloured materials,baskets or vases may be replaced with new stocks at times, subject to availability.

8. Change of Particulars

  • Changes to particulars such as address, card message, and all details related to delivery must be made at least 1 day before delivery.

9. Exchanges / Refunds

  • All goods sold are non-exchangeable and non-refundable.
  • In the event of a complaint, please email the picture of the gift within 24 hours from the time recieved.
  • La Chocolate Cheese and its management promises to look into each case and reserves the right to the conclusion.

10. Essential Information

  • Please be informed that all complaints must be made within 24 hours of delivery for full replacement or refund of the purchase price should the product or services be found to be defective in terms of workmanship or quality.

11. Disclaimer

  • La Chocolate Cheese and its management reserves the right to reject orders at its discretion.
  • Please note that all terms and conditions are subjected to change without prior notice.

12. Promotion and Update

  • Customer agrees to recieved promotion materials when purchasing from floweradvisor.


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